Understand Our Terms & Conditions

Clear Guidelines and Policies for Using DEFENCE TRANS LOGISTICS’s Services

Terms and Conditions

• "Company" means DEFENCE TRANS LOGISTICS A Perfect Packing and Moving Company
• "Quotation" or Estimate” means the no obligation contract between the Company and the Customer on the mutually agreed terms and conditions.
• "Customer" means the person contracting with the Company to provide the Services, whether or not he is the owner of the Goods, or Fixtures.
• "Goods" means the thing or things in relation to which Relocation Services are to be provided but excluding coins, cash, bank notes cheques, money orders, postal orders, DEFENCE TRANS LOGISTICS saving certificates, premium bonds, travel tickets, passport, securities, manuscripts or documents of any description, Jewellery, Perishable goods, hazardous materials like Crackers, Explosives, Chemicals, Filled Gas Cylinders, Battery Acids, Inflammable Oils; such as Diesel, Petrol, Kerosene, Gasoline, Narcotics & Contraband items and other like items.
• In respect of the Handyman Services: Company takes no responsibility of dismantling or reassembling of particle board furniture’s, Special furniture’s, Air conditioners. Customers are advised to make prior arrangement to use Handyman Services for all such materials.
• For Vehicle Shifting: (a) Copy of all relevant documents has to be provided and must to be in the name of transferee or an approval from company to move in different name. (b) Cars must have approx. 10-15 liters fuel to drive on and off the loading and unloading point. (c) Two Wheelers: Please empty the fuel tank / oil completely to ensure no spillage / leakage in transit.
• The Services are provided within normal working hours of the Company, which are 8:00 a.m. to 8:00 p.m. from Monday to Saturday and 8:00 am to 4:00pm on Sunday excluding public holidays. However upon pre booking we operate 24 hours packers and movers services in Mumbai.
• Any quotation or moving estimate submitted by the Company to provide the Services shall be open for acceptance for a period of 15 days following the submission thereof, and shall thereafter be deemed withdrawn.
• Once accepted, the quotation and all the terms therein shall be binding. The Company, to the exclusion of the Customer, shall decide how the Services are to be provided, and may vary its decision from time to time upon mutual agreement only and charged accordingly.
• If Customer terminates the contract deposit towards the confirmation or confirmation advance is cancelled and will not be refunded.
• The Customer shall ensure that adequate access is available to all relevant premises for the purpose of performing the Services. If the acress is narrow for vehicle or people movement extra charges should be paid to make the delivery arrangement or customer can make their own arrangement.
• While rendering relocation services the company excludes i) Split pickup/ multiple pickup and/or deliveries ii) Plant removals / Crating of Any Item if not mentioned in the respective quotation iii) Long carry, society/elevator charges and parking charges iv) vehicle detention, if any v) Storage in transit and any force majeure situation vi) any Government taxes or Octroi / Mathadi /Toll / Entry Tax/Labor Union Charges in any state, if applicable vii) collection or delivery using stairs above 2nd floor (if service lift not provided) viii) special handling charges for items which cannot be accessed through elevator (hoisting/stair carry).
• Unpacking material and Debris shall be company property and therefore reserves rights to pick unpacking material. Unpacking Material shall be charged @ Rs. 75 per carton if retained by customer for Local Shifting or should pay extra transport charges for pick up of material at later date minimum Rs.1500 Charged within Bangalore city.
• The Insurance does not cover loss or damage arising out of the acts of government, customs authority or official confiscation. It also does not cover loss/damage of the goods packed by owner and or Jewellery/cash, deeds, traveler’s cheque, plants, gas cylinders, alcoholic beverages, contraband or other restricted items.
• Internal damages of any kind are also not covered under Insurance Coverage unless there are signs of external physical damage. Any external damage must be noted on the packing inventory on the day of delivery. This pertains to any and all electronic items, i.e. computers, speakers, etc. However, electrical or mechanical malfunctioning coverage, excluding automobiles, is available and can be taken in writing at an additional premium of 3%. Customer can also avail our Wooden Crate Packing Services at extra cost
• No liability for damage to Goods and / or Fixtures will be accepted by the Company unless the Company has been given a reasonable opportunity to inspect such damage. Claims if any, which have been lodged in writing would be entertained by the third-party insurance agent and not the company, under any circumstances
• The Customer undertakes that no claim shall be made against any servant or agent of the Company which imposes or attempts to impose upon him any liability whatsoever in connection with the Services and, if any such claim should nevertheless be made, to indemnify the Company against all consequences thereof.
• Payment needs to be done prior to packing / dispatch by cheque / credit card with card fee as applicable. As a special case credit till the time of delivery can be given with terms and conditions. In any case if the payment is not cleared before delivery the company reserves the right to withhold the delivery till the complete payment is received.
• Work undertaken as a result of this quotation will be done on the basis of the Indian Contract Act, 1872. Multiple pick-ups and deliveries are not included except as specified. While every care is taken during the packing, transit risks should be covered by insurance. In the absence of insurance cover, the goods are deemed to be self-insured by you.